Refund Policy

​

At The Crafty Cutters, we want you to be completely satisfied with your purchase. Please review our refund policy below to ensure you understand our terms and conditions.

1. Refund Eligibility
   Refunds are available for defective or damaged items, or if the wrong item was shipped. Personalized items are non-refundable unless there is an error on our part.

2. Timeframe for Refund Requests
   You must request a refund within 14 days of receiving your order. Requests made after this period will not be accepted.

3. Return Shipping
   Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process
   If your refund request is approved, it will be processed to the original payment method within 5-7 business days.

5. How to Request a Refund
   To request a refund, please email our customer service team at Thecraftycuttersstore@gmail.com with your order number and the reason for the refund.

6. Exceptions
   Certain products, including personalized items, are not eligible for refunds. Please double-check all personalization details before finalizing your order.